Challenge01Management wants to improve IT usage but is finding it hard to move forward.
- Possible causes:
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- Lack of concrete knowledge about what IT can do (IT solution knowledge issue).
- Inability to assess best IT implementation points (e.g. business, operations) (Management priorities/Investment Effectiveness).
- Desire to implement IT but wary of the high cost (Solution Selection/Investment Effectiveness).
- It is unclear to what extent the planned IT project will benefit the business.
Prescription
Grasp management strategy and same-industry competitor directions and define realistic IT strategy accordingly.
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CIO Service (Regular Operations Support) |
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Challenge02Appropriate level of IT investment cannot be decided on.
- Possible causes:
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- IT implementation outcome targets have not be set.
- IT investment is not understood at an appropriate unit-level.
- There is no structure (process) for evaluating validity.
- There is no evaluation framework or norms.
Prescription
- Set IT implementation outcome targets.
- Define evaluation framework or (maturity or scale based) norms.
- Define evaluation process/results measurement system.
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CIO Service (Regular Operations Support) |
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PMO Service (Atypical Operations Support) |
Challenge03There are no employees who are able to fully grasp management needs and translate them into IT utilization for management and operations reform.
- Possible causes:
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- The IT department is overwhelmed with day-to-day operations.
- Human resource development systems are lacking.
Prescription
- Human resource development.
- Add essential project management knowledge to fill a short term in-house resource gap.
- Procurement of skills from external sources.
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CIO Service (Regular Operations Support) |
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PMO Service (Atypical Operations Support) |
