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PMO Service (Atypical Operations Support)

  • Service Outline
  • Features/Outcomes
  • Service Use Examples
  • Implementation Steps

What is PMO Service (Atypical Operations Support)?

PMO Service is a representative/support service for the PM and/or PMO of projects that are part of non-regular operations.
In the majority of Japanese organizations, the project team is made up of employees with other roles and responsibilities and it is often difficult to assign staff with appropriate and deep experience - resulting in a sub-optimal structure for project progress.
Further, it is often the case that the aims and targets of the project members and stakeholders are not aligned, which can damage not only project management but also prevent the attainment of acceptable ROI.
In order to prevent such outcomes, expert PM (Project Management) which takes into account the unique characteristics of the project is essential.

According to Gartner "The role of PMO from the start to the end of an IT project is similar to that of an air traffic control tower. Effective PMO is situated at a high-level in the organization hierarchy and takes the place of the priority setting IT governance committee in managing the project charter management process. Further, in cooperation with the architecture team and project lead, it fulfills the role of selecting the project 'flight path' (M. Light, 10/10/2009: Flight Path Orchestration): Thus, the strength of the PMO is essential for the success of the project (airplane).

Our PMO service brings able and experienced PM consultants to the client project in a PMO representative/support service role.

■Project Status Diagnostic Service
Diagnosis of existing project team and stakeholder project implementation ability in terms of 'Spirit, Technique, Body'. Proposal for smooth and effective project implementation.

■PMO Support Service
Able and experienced (PMP, IPA, ITC qualified) PM consultants work closely with the client project team in an executive-organizing role to enable efficient and effective AITEM, supporting project progress through collaborative consulting.

Strategic PMO

※AITEM
Arcadia IT Enabling Method. Framework, norms and regulations for use in IT implementation.

※Collaborative Consulting
Consulting style that is a fusion of
(1) Coaching for autonomous problem solving (rather than pushing a predetermined solution), and
(2) Facilitation focused on consensus building at the decision-making and discussion levels.

Process for fulfilling PMO strength

Planning/Procurement

IT system quality, cost and deadline ascertainment. Fair and impartial vendor procurement.

Project Management

Efficient vendor control through project manager centered PMO operations focused on quality, cost and deadline observance as a part of procurement management.
Fair and impartial procurement using RFP Integration Management
Efficient Control

Implementation

Request the majority of work from the vendor, implement at the minimum required level.

Operation and Maintenance

Service Quality and Cost Ascertainment, Efficient Sourcing System

Efficient Outsourcing

Examples of Effective Service

  1. The project is running into trouble and you don't know how to start 'fighting fires'.
  2. Project management is absent, and project progress is uncertain.
  3. The project began without any IT department involvement and now you don't know where to start.
  4. You want to implement project management into a large scale cross department project (e.g. IFRS, internal controls construction, ERP implementation etc).
  5. You have communication and progress problems in a global project (including offshore development).
  6. You want to implement IT governance in a subsidiary (including foreign subsidiaries).
  7. You have no in-house capabilities to select, procure and implement the best IT solution for your company.
  8. You want to carry out project evaluation and analysis, and improve your project success rate.

Service Illustration

Status
Hearing

Project Examination
and Diagnosis

Project
Status Diagnostic
Report
＆
Proposal

PMO Support/Representative
Service.

CS Survey
&
KPI
Monitoring
  • Status Hearing
    A hearing concerning the current status of the project is held (the content of the hearing will differ according to status).
  • Project Examination and Diagnosis
    Utilizing Arcadia's project diagnosis framework, the content of the hearing is analyzed/examined.
  • Status Diagnostic Report and Proposal
    The results of the diagnosis are announced, and a PMO support/Representative service plan is proposed.
  • PMO Support/Representative Service
    Our consultants carry out the plan.
  • CS Survey & KPI Monitoring
    Clients are then reminded of service quality checks and KPI monitoring decided on within the project.
 
Verification

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